Privacy Policy

Message Frequency

Message frequency varies based on your event timeline and communication preferences. During active planning periods, you may receive multiple messages per week. Promotional messages are limited to four (4) per month unless you opt out.

Message & Data Rates

Message and data rates may apply. Check with your wireless carrier for details about your messaging plan.

Opt-Out Instructions

You can opt out of receiving text messages at any time by replying STOP to any message. You will receive a one-time confirmation message and no further texts will be sent. This will not affect any other communications or your service agreement with us.

Help

For assistance with our text messaging program, reply HELP to any message or contact us at hello@eventplanninglv.com or (725) 315-2459.

Supported Carriers

Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most major US carriers. Carrier participation may vary.

Consent Not Required for Purchase

Your consent to receive text messages is not a condition of purchasing any goods or services. You may opt out at any time without affecting your service agreement.

1.1 Personal Information

When you inquire about our services, book an event, or communicate with us, we collect personal information that you voluntarily provide. This includes your full name, email address, telephone number, mailing address, and any other contact information necessary to communicate with you about your event. For billing purposes, we may also collect your company name, billing address, and tax identification number if applicable.

1.2 Event-Specific Information

To plan and execute your event successfully, we collect detailed information about your celebration. This includes the event date, venue location, estimated and confirmed guest counts, event type (wedding, corporate event, quinceañera, etc.), dietary restrictions and allergies of guests, accessibility requirements, vendor preferences, design and décor preferences, budget parameters, and any special requests or cultural considerations that may influence planning decisions.

For weddings and personal celebrations, we may also collect information about family members, wedding party participants, and VIP guests to ensure proper coordination and seating arrangements. This information is treated with the utmost confidentiality.

1.3 Guest Information

When managing RSVPs and guest communications on your behalf, we may collect and process information about your event guests, including their names, contact information, meal preferences, accessibility needs, and RSVP responses. You are responsible for ensuring that you have the appropriate consent from your guests before sharing their information with us, and we will only use guest information for the purpose of executing your event.

1.4 Payment Information

When you purchase our services, payment processing is handled through secure third-party payment processors such as Stripe, Square, or PayPal. We do not directly store your complete credit card numbers, CVV codes, or banking details on our servers. Our payment partners are PCI-DSS compliant and maintain industry-standard security measures. We may retain the last four digits of your payment card and transaction records for accounting and customer service purposes.

1.5 Automatically Collected Information

When you visit our website, we automatically collect certain technical information through cookies, web beacons, and similar tracking technologies. This includes your IP address, browser type and version, operating system, referring URLs, pages viewed on our site, time spent on each page, click patterns, and the date and time of your visit. We use this information to analyze website traffic, improve user experience, and optimize our marketing efforts.

1.6 Communications

We retain records of all communications between you and our team, including emails, text messages, phone call logs, video conference recordings (when disclosed and consented to), and notes from in-person meetings. These records help us maintain service continuity, resolve disputes, improve our services, and ensure we deliver on the commitments made during planning discussions.

3.1 Vendors and Service Providers

To execute your event, we share necessary information with third-party vendors involved in your celebration. This may include caterers, florists, photographers, videographers, DJs, bands, rental companies, transportation providers, venues, officiants, bakeries, lighting technicians, security personnel, valet services, and other event professionals. We share only the information required for each vendor to perform their specific role, and we expect all vendors to maintain appropriate confidentiality.

We maintain relationships with trusted vendor partners and carefully vet new vendors before engaging them. However, once information is shared with a vendor, their handling of that information is governed by their own privacy policies. We encourage you to review vendor privacy practices if you have specific concerns.

3.2 Business Operations Partners

We work with third-party service providers who assist our business operations, including cloud storage providers (for secure document storage), customer relationship management platforms, email marketing services, accounting software providers, project management tools, and communication platforms. These partners are contractually obligated to protect your information and may only use it for the purposes we specify.

3.3 Legal Requirements

We may disclose your information when required by law, such as in response to a subpoena, court order, or other legal process. We may also disclose information when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, and we will notify you of any such change in ownership or control.

3.4 With Your Consent

We may share your information in other ways if you have given us explicit consent to do so. For example, if you participate in a testimonial, case study, or styled shoot, we will obtain your written consent before publishing any identifying information or photographs.

7.1 Access and Correction

You have the right to access the personal information we hold about you and to request corrections if any information is inaccurate or incomplete. To exercise this right, please contact us using the information provided at the end of this policy. We will respond to your request within thirty (30) days.

7.2 Deletion

You may request deletion of your personal information, subject to certain exceptions. We may need to retain certain information for legal compliance, contract enforcement, dispute resolution, or legitimate business purposes. If deletion is not possible, we will explain the reasons and discuss alternative options, such as anonymization.

7.3 Marketing Opt-Out

You may opt out of receiving promotional communications from us at any time by clicking the “unsubscribe” link in our emails, replying “STOP” to text messages, or contacting us directly. Please note that opting out of marketing communications does not affect transactional messages related to your event or our ongoing business relationship.

7.4 Do Not Track

Some browsers offer a “Do Not Track” (DNT) feature that signals to websites that you do not want your online activity tracked. There is currently no uniform standard for how websites should respond to DNT signals. At this time, our website does not respond to DNT signals, but we respect your privacy choices and encourage you to manage your preferences through browser settings and cookie controls.